Privacy Policy

Number One Complex Ltd (“we”, “our”, or “us”) is committed to protecting and respecting your privacy.  This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with our services, website, or premises.  We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Business name: Number One Complex Ltd
Data controller: Manager
Contact email: office@numberonecomplex.co.uk
Registered address: 1 Auldlea Road, Beith, KA15 2BZ.

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If you have questions about this policy or how we handle your data, you can contact us using the details above.

We may collect and process the following types of personal data:

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Information you provide directly

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• Name

• Email address

• Phone number

• Postal address

• Account information (if applicable)

• Messages or enquiries you send to us

Information collected automatically

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When you use our website or digital services, we may collect:

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• IP address

• Browser type and version

• Device information

• Website usage data

• Cookies and tracking data

Information from third parties

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We may receive data from:

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• Payment processors

• Booking platforms

• Marketing or analytics providers

We use personal data for the following purposes:

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• To provide our services

• To respond to enquiries or support requests

• To manage bookings or purchases

• To improve our website and services

• To send important service updates

• For security and fraud prevention

• To comply with legal obligations

Where required, we rely on the following legal bases under the UK General Data Protection Regulation:

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• Consent

• Contractual necessity

• Legal obligation

• Legitimate interests

We may send marketing emails or messages if:

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• You have consented to receive them, or

• You are an existing customer and the communication relates to similar services.

You can opt out of marketing communications at any time by:

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• Clicking the unsubscribe link in emails

• Contacting us directly

Our website may use cookies and similar technologies to:

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• Ensure the website functions properly

• Analyse website traffic

• Improve user experience

You can manage or disable cookies through your browser settings.

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Our Cookie Policy provides more details about the cookies we use.

We may share your data with trusted third parties where necessary, including:

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• Payment service providers

• IT and website hosting providers

• Professional advisers (legal or accounting)

• Regulatory authorities where required by law

All third parties are required to respect the security of your personal data and treat it in accordance with data protection laws.

If we transfer personal data outside the UK, we ensure appropriate safeguards are in place, such as:

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• Adequacy regulations

• Standard contractual clauses

• Other lawful transfer mechanisms

We implement appropriate technical and organisational measures to protect personal data against:

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• Unauthorised access

• Loss or destruction

• Alteration or disclosure

Despite these measures, no internet transmission can be guaranteed to be completely secure.

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

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When data is no longer required, it will be securely deleted or anonymised.

Under the UK General Data Protection Regulation, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Restrict processing

• Object to processing

• Data portability

• Withdraw consent at any time (where applicable)

To exercise these rights, contact us at the email listed above.

If you believe your data protection rights have been violated, you may lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection.​

We may update this Privacy Policy from time to time.  The latest version will always be available on our website, with the updated date shown at the top of the policy.